Returns & Refunds

Returns are easy...

Need to return or exchange a full price item ?

  1. returns for refunds or exchanges on full price items need to reach us within 30 days of the date of purchase
  2. complete the online Return/Refund Authority form below
  3. you need to include a self addressed, pre paid post bag so we can send your new choices to you - you will need to cover these postage costs.
  4. returned garments can only be returned within 14 days of the date of purchase, with the hang tags on and unworn

    Send your item for exchange to:

    • Returns Team - Cotton Diva
      PO Box 1027
      NOOSA HEADS  QLD  4567

    After we have received your return ...please allow up to 14 days for your return/exchange to be completed.

    Faulty items can be returned within 30 days of the date of purchase.  Proof of purchase is necessary for a refund: 

    • Returns Team - Cotton Diva
      PO Box 1027
      NOOSA HEADS  QLD  4567

    After we have received your return ...please allow up to 14 days for your return/exchange to be completed.

    Sale Items Returns Policy

    You can return your sale item for an exchange or store credit, refunds are not available on sale items.  You are responsible for postage on returns and exchanges for items that are not faulty.  Our postage satchels are reusable.  Please ensure you use an Australia Post tracking number for your return.

    1. returns/exchanges need to reach us within 30 days of the date of purchase
    2. complete the online Return/Refund Authority form below
    3. you need to include a self addressed, pre paid post bag so we can send your new choices to you - you will need to cover these costs.
    4. returned garments can only be returned within 14 days of the date of purchase, with the hang tags on and unworn
    5. Send your item for exchange to:
    • Returns Team - Cotton Diva
      PO Box 1027
      NOOSA HEADS  QLD  4567

    After we have received your return ...please allow up to 14 days for your return/exchange to be completed.

    Note:  For special offers during sale time