Welcome - At Cotton Diva we understand that sometimes...it just doesn't fit or you have changed your mind.  You can enjoy your shopping experience with us knowing we are happy to offer you a refund, exchange or credit note within the terms below.

If you have a query simply email us at customerservice@cottondiva.com.au with your query.

Alternatively you can contact us on our live chat online this way you can contact us at a time that suits you.

Please do not return parcels Via Sendle, and please do not address return parcels to our warehouse at 42 Hofmann Drive Noosaville . We take no responsibility for parcels sent to that warehouse address,  sent via Sendle or sent without a tracking number.

Returns Policy - please read carefully as returns that do not meet these conditions will not be accepted.

Return Window:  Returns within 14 days in original, unworn condition, with tags and packaging intact.

How to Return:  Post to Returns Team - Cotton Diva, PO Box 1027, Noosa Heads Qld 4567.  Include clear instructions for a refund, credit, or exchange according to our Returns Policy.  Returns without instructions cannot be processed.

Use tracked shipping - we are not responsible for untracked parcels, and return postage is your responsiblity.

Full price items are eligible for a refund, exchange, or credit.  For exchanges of full price items, please Include a self-addressed, pre-paid satchel.  No exchange without a satchel and clear instructions.

Exchanges: Please include a self-addressed, pre-paid satchel.  No exchange without a satchel and clear instructions.

Sale Items are eligible for exchange or store credit only.  Please include instructions and a pre paid satchel.Items must be neatly folded and repacked. 

A $10 repacking fee applies if not.

Faulty items:  Please email customerservice@cottondiva.com.au within 14 days of your purchase.

Shipping:  Original shipping is non refundable.  If your return lowers your order below $150, the free shipping offer for that order does not apply and the original shipping will be deducted from your return.