Returns & Refunds

Returns are easy...please check our full price return policy and our sale price return policy below

Need to return or exchange a full price item ?

What you need to do if you paid $39.95 or more for your garment  

  1. returns/exchanges need to reach us within 14 days of the date of purchase
  2. complete the Return/Refund Authority form online
  3. you need to include a self addressed, pre paid post bag so we can send your new choices to you - you will need to cover these costs.
  4. our garments need to come back to us just how you bought them, with the hang tags on and unworn

    Send your item for exchange to:

    • Returns Team - Cotton Diva
      PO Box 1027
      NOOSA HEADS  QLD  4567

    Please allow up to 10 days for your return/exchange to be completed.

    Faulty items can be returned within 30 days of the date of purchase.  Proof of purchase is necessary for a refund: 

    • Returns Team - Cotton Diva
      PO Box 1027
      NOOSA HEADS  QLD  4567

    Please allow up to 10 days for your return/exchange to be completed.

    Sale Items Returns Policy

     SALE ITEMS  UNDER  $39.95 are final sale items

    If you paid less than $39.95 for your garment these styles have been marked to clear and are final sale and cannot be returned.

     SALE ITEMS $39.95 AND OVER- can be exchanged

    If you paid over $39.95 for your garment on sale you can exchange the garment or alternatively we can issue an online credit voucher.  

    1. returns/exchanges need to reach us within 14 days of the date of purchase
    2. complete the Return/Refund Authority form online
    3. you need to include a self addressed, pre paid post bag so we can send your new choices to you - you will need to cover these costs.
    4. our garments need to come back to us just how you bought them, with the hang tags on and unworn

      Send your item for exchange to:

      • Returns Team - Cotton Diva
        PO Box 1027
        NOOSA HEADS  QLD  4567

      Please allow up to 10 days for your return/exchange to be completed.