Zero risk. 5⭐️ service. Every order. Every time.
Love your first fit or get a full refund — no questions asked.
Easy, no-stress returns and refunds
Real customer service (we actually help)
Cotton Diva — Returns & Fit Promise 🌿
First Order Fit Promise
We want you to love your first Cotton Diva piece. If it’s not quite right, return it within 14 days for a refund, store credit, or exchange.
Need help?
Email customerservice@cottondiva.com.au or use live chat — we’re here to help.
Returns — The Basics
- Returns accepted within 14 days of receipt
- Items must be unworn, with original tags and packaging
- Return postage is at your cost
How to Return
- Include instructions for refund, exchange, or credit
- Send using tracked post
Returns Team – Cotton Diva
PO Box 1027
Noosa Heads QLD 4567
Additional Information
- Exchanges require a prepaid satchel
- Sale items are eligible for exchange or store credit
- Items should be neatly folded when returned
- A $10 repacking fee may apply if items are returned unprepared
Important
- Please do not send returns via Sendle, Shippit, or to our warehouse address
- We are not responsible for untracked parcels
Faulty Items
Please email customerservice@cottondiva.com.au within 14 days of purchase and we’ll take care of it.
